'I wanted to thank you again on behalf of all the family for all the love and care given to mum while she was in the Glen. I am so pleased that she was able to spend her final few months there, close to her home, church and many friends. All the staff work so hard to make sure everyone is well looked after.'
'On behalf of all our family I would like to say again how much we all appreciated your staff’s caring and professional approach to mum and the sensitivity they showed us through what was a difficult time for all of our family'
'Thank you all so very much for all you did to keep him chirpy until his last day'
'We can never thank you enough. I tell everyone how wonderful you are'
'The care he received was outstanding, thank you all so much, we couldn’t have asked for more'
'You are all gems, sparkling gems'
'A special thank you for your end of life care. We could not have asked for more, you met our every expectation'
'Before Mum came to the Glen we were very worried about her. She was becoming increasingly anxious and agitated – so unlike herself. Within a few days Mum was transformed by the tender care and attention to detail and the absolute professionalism. She was full of praise for the quality of the food and the willingness of so many to sit out in the pouring rain to share in the cigarette experience! The last three months we have been able to enjoy spending time with mum secure in the knowledge that her personal and medical needs have been so well met.'
'We chose the Glen because of your good reputation and we are certain we could not have done better………yours was the right size as residents have all the care required while being dealt with on a personal basis………….over the past 2½ years you have been like our extended family.'
'A big, big thankyou to all of you for the loving care you gave to Mum & Dad……..it’s hard to believe that Dad was with you for over two years and in that time I know be couldn’t have been happier anywhere else'
'The care you all give means I can continue my life safe in the knowledge that Mum is cared for and not just "minded". You all treat her as an individual, for that and day to day personal care and all the background cooking, cleaning and organizing I thank you all.'
'My regret will always be that we were not aware of the Glen's existence earlier, because I know that she would have found the initial move from her own home so much happier and more bearable.'
..'the wonderful carers who ensured he was never lonely and would always try to lift his spirits when he was down………'
'Your staff are exemplary in their daily efficiency, all performed with affection which was heart warming to experience'
'We want to thank you all for your kindness and gracious hospitality during our extended visit…….. the Glen is truly a home away from home.'
'I know that given all the problems arising from her stroke she couldn’t have been happier anywhere else'
'We were delighted that Mum was able to spend her last years in such a caring and nurturing environment with such an impeccably high standard of nursing care, delivered with such warmth. Thankyou to each and everyone of you for the wonderful work you do'
'You and your staff provided Lucy with very happy and contented final years in a long life. Your care and your love transformed Lucy from a very depressed frightened and confused person into a happy cheerful and fun loving woman. We shall always be grateful for the devoted nursing and personal care you gave Lucy in her final days.'
'I know that my father did very much appreciate the high standard of care he received at the Glen. When it became clear to him that he would not resume his independent life, there was nowhere but the Glen that he wanted to be'
"My mother, however much I loved her, was never an easy person, and I knew that it would take a special place to cope with the frustration and anger that she felt..." "I’m sure that she was one of your more challenging residents... you all respected her wishes and gave her that freedom – and the front terrace became her domain." "The care she received was superb..." When she was in hospital after breaking her leg and the hospital staff tried to persuade her to stay for at least a couple of days, her response was: "If I’m going to die tonight I would rather be at home in the Glen, where they know my little ways, and where I can listen to Mendelssohn’s violin concerto." "Whatever Mum’s problems, I know she was aware of the level of care she received, and she formed good relationships with a fair number of the staff – she always respected the one’s that stood up to her."